by Alex Semidey

In response to this article published in Streetsblog USA
The recent events at Starbucks have brought much-needed attention to how implicit bias impacts the lives of people of color every day (I worked at that Starbucks! More on that next month…). In bike share, our customer service team from the beginning has recognized this issue from customer calls and explicitly will not feed the flames of implicit bias from the public.
Subtle overtones of bias related to bike share have been there from the beginning in the US. There are many, many examples of affluent neighborhoods in different cities (New York’s “finest neighborhoods are begrimed by these bikes, ” Washington DC’s Lincoln Park) not wanting bike share stations with implications that it will attract people not wanted there – crime, vandalism, noise.